This Week’s Top Reads for the Restaurant Industry

We’ve gathered a collection of some interesting and current restaurant industry articles for you. These articles offer insight into everything from planning for the new year to marketing do’s and don’ts to how the food industry affects our culture.  We hope you’ll enjoy them. Please share any of them or this whole post with your…

When Does the Restaurant Customer Experience Begin and End?

A few years ago, I would have told you it begins the minute a customer steps into your restaurant. But I’ve come to find that’s simply not the case.  Where do you think the customer experience begins? This is a question I’ve asked of every class of management trainees and I get a different consensus…

What’s Been Going On, Houston is Alive, and One Amazingly Helpful Tip

Hello, hello! As you may have noticed, we’ve taken a very, very long hiatus. Unfortunately, there have been a lot of changes since we’ve last updated Serviceable. Not due to bad things, but because we were busier than expected this spring and summer. However, we did lose two of our writers. Both of them have…

RESTAURANTS SHOW SUPPORT FOR IMMIGRANT WORKERS

Things in our country are still up in the air when it comes to immigrant workers and how Trump’s government is going to treat them. I, for one, am really scared for many of my friends and former employees so I’m thinking of organizing a fundraiser similar to the one in this post where I…

5 Ways to Help Your Restaurant Survive The First Five Years

An Ohio State University study found that 60% of restaurants don’t make it a full year in business, and a whopping 80% fail before they reach their fifth birthday. The odds for new restaurants aren’t great. But, the reward for those who are able to dig their heels in and endure, is great.

What’s the Career Path of a Restaurant Manager?

If you like being the host (or life) of the party or if you enjoy bringing people together for a good time, then you’ll enjoy working as a manager in the service industry. The hours can be long, but the rewards are worth it. You’ll form close friendships with your employees and with your patrons. Some of these connections will last a lifetime.

Why You Need to Determine The Type of Customers You Will Serve

The Shock The customer is almost never right. There I said it. This simple statement probably goes against everything you have ever learned about customer service. That mentality must be shot and buried immediately. The new philosophy and saying is “the customer is king”. I have my issues with this mentality as well, but overall it’s…