Why You Need to Determine The Type of Customers You Will Serve

The Shock The customer is almost never right. There I said it. This simple statement probably goes against everything you have ever learned about customer service. That mentality must be shot and buried immediately. The new philosophy and saying is “the customer is king”. I have my issues with this mentality as well, but overall it’s…

B.O.H Life: The Importance of Team Work in the Service Industry.

The battle between the front and back of the house has existed since before the days of Escoffier. Every establishment has the same familiar arguments. It’s a story as old as time as they say. The writers at Serviceable have spent decades in the industry as cooks, chefs, and other positions. We’ve seen some outrageous things happen…