If you like being the host (or life) of the party or if you enjoy bringing people together for a good time, then you’ll enjoy working as a manager in the service industry. The hours can be long, but the rewards are worth it. You’ll form close friendships with your employees and with your patrons. Some of these connections will last a lifetime.
Important news and interesting reads from the industry right now.
The Shock The customer is almost never right. There I said it. This simple statement probably goes against everything you have ever learned about customer service. That mentality must be shot and buried immediately. The new philosophy and saying is “the customer is king”. I have my issues with this mentality as well, but overall it’s…
Building a strong manager and management team is an obstacle you’ll constantly face. If this isn’t something you’ve been focusing on, put it on your radar now. Management Goals. A major goal for your business should be to develop a team around you that enables it to function while you’re not there. Preferably to function while…
How to avoid these 7 small business fails with an infographic for quick reference.
Developing your hospitality management skills: Managing your Mangers.
Sometimes it’s up to you to save your young employees from themselves.
The final part in the How to Create a Management Team for the Service Industry series.
Part 2 in our three part series on creating a management team in the hospitality and service industries.
Part 1 in a series on how to create a management team for the service industry.
Be aware of the pressure and duties of owning a restaurant.
How to implement your service industry training program.