This Week’s Top Reads for the Restaurant Industry

We’ve gathered a collection of some interesting and current restaurant industry articles for you. These articles offer insight into everything from planning for the new year to marketing do’s and don’ts to how the food industry affects our culture.  We hope you’ll enjoy them. Please share any of them or this whole post with your…

When Does the Restaurant Customer Experience Begin and End?

A few years ago, I would have told you it begins the minute a customer steps into your restaurant. But I’ve come to find that’s simply not the case.  Where do you think the customer experience begins? This is a question I’ve asked of every class of management trainees and I get a different consensus…

5 Ways to Help Your Restaurant Survive The First Five Years

An Ohio State University study found that 60% of restaurants don’t make it a full year in business, and a whopping 80% fail before they reach their fifth birthday. The odds for new restaurants aren’t great. But, the reward for those who are able to dig their heels in and endure, is great.

Why You Need to Determine The Type of Customers You Will Serve

The Shock The customer is almost never right. There I said it. This simple statement probably goes against everything you have ever learned about customer service. That mentality must be shot and buried immediately. The new philosophy and saying is “the customer is king”. I have my issues with this mentality as well, but overall it’s…

Interview Techniques for the Service Industry

You may be expecting business to pick up now that the holidays are a few weeks behind us. With the expected increase in business, you may find it necessary to increase the size of your staff. Even if you feel you’re fully staffed and ready to go when the customers start to flow in, we…

B.O.H Life: The Importance of Team Work in the Service Industry.

The battle between the front and back of the house has existed since before the days of Escoffier. Every establishment has the same familiar arguments. It’s a story as old as time as they say. The writers at Serviceable have spent decades in the industry as cooks, chefs, and other positions. We’ve seen some outrageous things happen…

7 Permits You Must Have Before Opening Your Restaurant

Hey, all! We’re jumping around a bit in our Opening a Restaurant series but, in this case, it’s a good idea. This is a great list put together by Eric Norberg over at Sirvo detailing many of the licenses and permits you’ll need before you open. Read Eric’s full article here. These are high priorities. Quite…