When Does the Restaurant Customer Experience Begin and End?

A few years ago, I would have told you it begins the minute a customer steps into your restaurant. But I’ve come to find that’s simply not the case.  Where do you think the customer experience begins? This is a question I’ve asked of every class of management trainees and I get a different consensus…

What’s Been Going On, Houston is Alive, and One Amazingly Helpful Tip

Hello, hello! As you may have noticed, we’ve taken a very, very long hiatus. Unfortunately, there have been a lot of changes since we’ve last updated Serviceable. Not due to bad things, but because we were busier than expected this spring and summer. However, we did lose two of our writers. Both of them have…

So the Holidays Are Over, Now What?

Hey, everyone. I’m finishing out my Holiday series with some quick tips on what to when business slows down after the season.  Although this post was written with the Christmas season in mind, these tips are good for whichever part of the year is your busiest.  As I was working my way up the ladder in…

7 Permits You Must Have Before Opening Your Restaurant

Hey, all! We’re jumping around a bit in our Opening a Restaurant series but, in this case, it’s a good idea. This is a great list put together by Eric Norberg over at Sirvo detailing many of the licenses and permits you’ll need before you open. Read Eric’s full article here. These are high priorities. Quite…

Checking In: Writing Your Simple Restaurant Business Plan

Hello, fellow restaurant operators. This is just a quick update/check in with you. I wanted to see how your first-time business plan writing is going? Status Check. For me, I’ve continued to hone my Business Summary (also known as the Executive Summary). As you may recall, I was keeping it simple with only five things…