Why You Need to Determine The Type of Customers You Will Serve

The Shock The customer is almost never right. There I said it. This simple statement probably goes against everything you have ever learned about customer service. That mentality must be shot and buried immediately. The new philosophy and saying is “the customer is king”. I have my issues with this mentality as well, but overall it’s…

B.O.H Life: The Importance of Team Work in the Service Industry.

The battle between the front and back of the house has existed since before the days of Escoffier. Every establishment has the same familiar arguments. It’s a story as old as time as they say. The writers at Serviceable have spent decades in the industry as cooks, chefs, and other positions. We’ve seen some outrageous things happen…

Freebies: Which free gifts work best?

Free stay. Free drinks. Free breakfast. Kids eat free. It seems that offering freebies has become the “go-to” marketing tactic by hospitality and service industry businesses these days. Priceline.com even has a whole page on their site dedicated to Hotel Freebies. The page allows you to search through thousands of hotels offering discounts on stays,…

Hospitality Included: Should your service business move past tipping?

Danny Meyer recently announced that he would begin phasing tipping out of all thirteen of his restaurants in New York City. This has become a hot button issue that is increasingly front and center in the service industry. The Dilemma. As an owner or manager, you face the challenge of the constant resentment between the back…