When Does the Restaurant Customer Experience Begin and End?

A few years ago, I would have told you it begins the minute a customer steps into your restaurant. But I’ve come to find that’s simply not the case.  Where do you think the customer experience begins? This is a question I’ve asked of every class of management trainees and I get a different consensus…

How Can Small Hotels and Restaurants Use Social Media?

The big guys already include social media as a major part of their marketing plan, but how can independent owners of small hotels and restaurants use it and still have time to run their business? When I was running my little sandwich deli I was very inexperienced and naive. I had worked for a few…