What’s the Career Path of a Restaurant Manager?

If you like being the host (or life) of the party or if you enjoy bringing people together for a good time, then you’ll enjoy working as a manager in the service industry. The hours can be long, but the rewards are worth it. You’ll form close friendships with your employees and with your patrons. Some of these connections will last a lifetime.

Why You Need to Determine The Type of Customers You Will Serve

The Shock The customer is almost never right. There I said it. This simple statement probably goes against everything you have ever learned about customer service. That mentality must be shot and buried immediately. The new philosophy and saying is “the customer is king”. I have my issues with this mentality as well, but overall it’s…

Interview Techniques for the Service Industry

You may be expecting business to pick up now that the holidays are a few weeks behind us. With the expected increase in business, you may find it necessary to increase the size of your staff. Even if you feel you’re fully staffed and ready to go when the customers start to flow in, we…

How to Help Your New Manager Build Respect

Building a strong manager and management team is an obstacle you’ll constantly face. If this isn’t something you’ve been focusing on, put it on your radar now. Management Goals. A major goal for your business should be to develop a team around you that enables it to function while you’re not there. Preferably to function while…

Management Tips: The Importance of Training in the Service Industry

Serviceable would like to offer some management tips to help you understand the importance of training in the service industry. Training is one of the most overlooked aspects of every hospitality business. Perhaps it’s because we’re inherently expected to know what hospitality and good service is so we assume everyone can provide the two. Unfortunately, that’s not…